5. My account

How do I transfer ipoints to another account?

According to ipoints.co.uk terms and conditions, each member is entitled to hold only one account. If you believe you have created a second account in error, please contact our member support team giving the email addresses of both accounts. Certain categories of ipoints cannot be collected by two accounts under any circumstances and these ipoints will be lost when accounts are merged.

How do I modify my login details?

In order to change your login details go to the "My personal information" page in the "My account" section on the site. At the top of the page there is a section based on your login details. To change your email login enter a new valid email address and confirm your password in the space provided, then press the confirmation button. To change your password, enter a new password in the two spaces provided and press the confirmation button. You will receive a conformation message at the top of the page if you are successful.

How do I modify my contact details?

In order to change your contact details go to the "My personal information" page in the "My account" section. In the middle of the page there is a section based on your contact details. To change your address or telephone numbers enter a new valid email address and confirm your password in the space provided. You will receive a conformation message at the top of the page if you are successful.

How can I modify my profile information?

In order to change your profile information go to the "My profile" page in the "My account" section. Here you will find questions relating to your profile. This will affect what offers you receive from ipoints. If you are filling in this particular survey for the first time you will be awarded 150 ipoints.

Do ipoints guarantee the security and confidentiality of my information and data?

ipoints are committed to our members' privacy and the security of their data. Please see our privacy policy for further details and notes outlining our information practices.

Ipoints are also members of the Direct Marketing Association

How do I unsubscribe from emails?

We operate a strict opt-in policy when you join the ipoints scheme, and make it easy for you to stop receiving emails at any time with the 'unsubscribe' link on all our emails. You can also unsubscribe from emails on the site by going to the "My personal information page" in the "My account" section. At the bottom of the page you will find tick boxes relating to your account settings. However, don't forget there are hundreds of ipoints to be collected just by responding to special offers emails.

How do I close an account?

In order to cancel your ipoints registration, go to the "My personal information" page in the "My account" section. Click the "Cancel my ipoints registration" link at the bottom of the page. You will then be asked to confirm your decision to cancel your registration. Please note if you choose to close your ipoints account, it cannot be reopened nor will you be able to use this login or email address again on ipoints. After your account has been closed, you may return to ipoints at any time by registering with a new login and email address, however closing your account will result in all of your accumulated ipoints being lost. If you still wish to continue click the "Close my account" button.

We hope you will contact us to address any issues that may have prompted you to close your ipoints account. In this way we will be able to resolve these issues and improve our service to our members. Please feel free to contact customer services with any comments or suggestions.

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