Help & FAQs
Welcome to ipoints Help & FAQs. Please choose the option below which best describes your problem:
1. How does ipoints work?
- How does ipoints work?
- Is ipoints actually free?
- Can I exchange my ipoints for cash?
- Can I redeem for rewards that are not in the rewards catalogue?
- How long are my ipoints valid for?
- I share my computer, how can I ensure that ipoints are credited to my account?
- Who are ipoints?
2. Becoming a member
3. Using ipoints
- I've just joined, how do I start to earn ipoints?
- Where do I find information on how to collect ipoints with each partner?
- How long will my ipoints take to enter my account?
- How do I maximize the amount of ipoints I collect?
- "Full Loyalty" and "non-loyalty" partners.
- Collecting free ipoints.
- Can I select my favourite rewards and partners on the ipoints site?
- Can I collect ipoints for referring new members?
- How do I select ipoints as my homepage on my internet browser?
- Online Shopping Tips
4. Exchanging ipoints for rewards
- What rewards can I get with my ipoints?
- How do I exchange my ipoints for rewards?
- What's the minimum ipoints I need to collect a reward?
- Can I order more than one reward at a time?
- Who sends out my rewards?
- Can my reward be sent outside the UK?
- How do I cancel/modify my reward order?
- Returns Policy
5. My account
- How do I transfer ipoints to another account?
- How do I modify my login details?
- How do I modify my contact details?
- How can I modify my profile information?
- Do ipoints guarantee the security and confidentiality of my information and data?
- How do I unsubscribe from emails?
- How do I close an account?
6. Problems with my account
- I've not yet received my ipoints.
- I have not yet received my reward.
- I have a problem with my login or account details. What do I do?
- I've forgotten my password. What do I do?
- I want to change my email address but the system says the email already exists. What do I do?
- I did not see anywhere to collect ipoints on the partner's site.
- I didn't click through to the partner from ipoints.co.uk. Can I still collect my ipoints?
- The partner I have earned Ipoints with is no longer on site. Will I still receive my ipoints?
- My account has been credited but not with the correct amount of ipoints. What do I do?
- I have ordered a reward but there has been a change to my delivery address.